Frequently Asked Questions
Shipping & Delivery
How long does delivery take?
Standard delivery within the UK typically takes 5-10 business days. You'll receive a tracking number once your order has been dispatched so you can follow its progress.
Do you ship internationally?
Currently, we only ship within the United Kingdom.
How can I track my order?
Once your order is dispatched, you'll receive an email with a tracking number and link to track your delivery.
What are the delivery costs?
Delivery costs are calculated at checkout based on your location and order size.
Returns & Refunds
What is your return policy?
We offer a 14-day return window from the date of delivery. A 15% restocking fee applies to all standard returns. For full details, please see our Return & Refund Policy.
How do I return an item?
Contact us with your order number and reason for return. We'll provide you with return instructions. Please note that customers are responsible for return shipping costs on standard returns.
When will I receive my refund?
Once we receive and inspect your return, we'll process your refund within 5-10 business days to your original payment method.
What if my item arrives damaged or defective?
Contact us immediately! We'll provide a prepaid return label and arrange a replacement or full refund at no cost to you. The restocking fee does not apply to damaged or defective items.
Products & Safety
Are your toys safe for children?
Yes! All our toys meet UK safety standards. Each product listing includes age recommendations and safety information.
What age ranges are your products suitable for?
We stock toys for various age groups from toddlers to older children. Check each product page for specific age recommendations.
Do you offer gift wrapping?
Currently, we don't offer gift wrapping, but our products arrive in their original packaging, perfect for gifting.
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods available at checkout.
Can I modify or cancel my order?
Please contact us as soon as possible if you need to modify or cancel your order. Once an order has been dispatched, we cannot make changes, but you can return it following our return policy.
Is my payment information secure?
Absolutely! We use secure payment processing through Shopify to protect your information.
Do you offer discounts for bulk orders?
Please contact us directly for bulk order enquiries and we'll be happy to discuss options.
About Our Store
Who runs Imagination Station?
We're a student-run business passionate about providing quality, affordable toys to families across the UK.
Do you have a physical store?
We're an online-only store, which helps us keep our prices competitive and offer fast shipping.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us. We're here to help!